Terms and conditions

 General statement.

• rent of apartment in Kiev via our company is public offert, so it claimes the same rules for all clients of our service;
• apartments are given to rent only for your living (no video, photo, partying are allowed);
• all apartments are represented at photos on website (some changes can be,  but only the better side: more new renovation, some new technics and domestic goods);

• hi-speed internet is FREE!!!*

• pets are not allowed;
• the same as in any hotel we guarant you staying the dates you are ordered while booking (if you want to prolongate staying in apartment, but other person already booked it we`ll offer you the same class apartment);
• in the day of your arrival you have to pay the last of sum (minus booking payment);
• additional discounts are possible only if we confirm them before your booking.

TRANSFER

We offer transfer services from-to airport Boryspil and railway station. Our transfer cars are modern and safe and the drivers have experience of driving more than 10 years. Of course we offer less prices than usual taxi.

Rates are:

Meeting at airport and delivery to apartment (up to 3 persons) 25€. Back transfer is 20€.

Meeting at railway station and delivery to apartment (up to 3 persons) 15€. Back transfer is 10€.

A CHANGE of THE APARTMENT
If due to some reasons You do not like the reserved apartment, we can remove You to another one just on the next day. Sometimes in Kiev there are the hold-ups with an electricity, water, etc. If something similar happens in the apartment You’ve reserved, and if we have some problems inside the apartment and we cannot deal with a breakdown at once, we change the apartment for your which will be similar and at the same price.

ADDITIONAL FACILITIES
Every additional cleaning - €5.
Laundry - €5. (For 5 items)
An interpreter - €10 per hour

BREAKAGES
After moving in the apartment you should examine, that everything is ok works good, and that the condition of the apartment is good for you. The day you leave our manager will come to check up everything and to take away the keys. You are liable for all breackages, caused by You. If You`ve damaged apartment - we`ll do imediate calculation of breackage and bill it to You.

THE CHECK-IN AND CHECK-OUT TIME
Time of check-out - 12 o'clock in the afternoon, but if our next client moves in at 15:00 or later, you can remain 1-2 hours longer (we can confirm you about such abbility only 1 night before depart date). Late check-out (till 18.00) is costs half of the price of the apartment, (after 18.30) – you have to pay the full cost of an apartment. Please inform us in advance about late check-out.
If you leave at 7.00 (7АМ) in the morning and earlier or after 23.00, we insist on using our transportation service 7€. Because, it is the extremely difficult for a manager or a housemaid to arrive to the apartment at this time. Our driver will examine the apartment and will take away the keys.

Check-in time is 13.30 PM. If You need to check-in earlier than 13.00- please inform us in advance. In we`ll have abbility to let You earlier check-in - we`ll inform You. If You need a guaranted abbility to arrive to apartment before 12.00 - You`ll be charged for additional daily rate and apartment will be on "hold" status for You from the previous day.

CHEATING

We work absolutely official. Any client of our service can see and receive the copy of our license to this business. Low prices abd perfect service is the style of our company. So we hope that you will read attentively all rules of our service and don`t cheat us.

Cheating is:

- making some breakages of apartment or apartment facilities and hiding it. In such case either you compensate the funds equal to the cost of brocen facility or your phone, name, company and your representative company will be entered into the blacklist of all Kiev apartment operators.

- booking apartment for "7 nights+" and asking for discounts but at the day of arrival informing us about less period. In such case either you will live for the regular price or we will not accomodate you and booking prepayment will be fired.

- ordering and booking apartment for 4 nights and more, but staying 1-2 nights. In such case we will  accomodate you but You`ll be charged for additional 50% of daily rate of apartment.